Tuesday, April 11, 2017

United and American Don't Care About Their Passengers

As you may have heard, United airlines forcibly removed a passenger from a plane because they had overbooked the flight. The anger towards United has cursed through the Internet and the stock is falling. Because the passenger was Chinese, Beijing is very angry and many Chinese-Americans are cutting up their United cards.

But this could just as easily happened on an American flight. Because the National Institute of Health was paying for my wife to lecture on Alzheimer's at a conference at the Max Planck Institute she had to fly on an American flag carrier. I bought a ticket and accompanied her to Europe. American stranded us in Berlin. Then they stranded us at Heathrow and I was threatened with arrest as I managed to get my wife and I on a US bound plane. American couldn't care less.

I'm disabled and in a few weeks I'll be flying to Syracuse to see my brother who's ill. My only choices are United and American. I need to have a wheelchair waiting where the Sky Caps meet passengers so I can be loaded on the plane. United and American don't care. Maybe they will have the wheelchair there or maybe they won't. Wish me luck.

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